Customer Testimonials
Thanks for all your help, Amy. And also following through with the deal. Very informative.
We purchased a 2018 Traverse. I live 3 hours from Monona so Before we drove to Monona to look at the car I wanted to be sure that it would be roomy enough to be comfortable for my 6’4” husband to drive/ride in. The staff did a video chat and two of the staff went out and showed how with their height (over 6’) that they had ample room. When I arrived to finish signing paperwork and pick up my car it was a speedy and smooth process. Birdnow has a pleasant and efficient staff. My sales person was very helpful and showed ...
We had a great experience at Birdnow Chevrolet Monona! Riley was our helper and we couldn’t have ask for better help. Definitely recommend this place and would buy from here again.
Straight down to business, without cutting corners and everybody had great customer service
Justin and Bryar will do whatever it takes so give them a visit. We will be back
Great dealership. Very quick getting me out the lot in the car I was looking at. And also went above and beyond getting me the best rate they could for my loan. Thanks birdnow staff
Michael did an amazing job with the process of getting us our Jeep Compass! A very relaxed, comfortable experience!
The first used car I got from there, had issues, and they just could not figure out why. Had a loaner for 2 months. Birdnow was not at fault it was just a fluke thing. I felt so bad. I went back and got a newer car, and I am absolutely in love with it. Thank you so much for working with me on this situation. You guys treated me like family and I will forever be grateful.
Great experience working with the staff at Birdnow. Tom was very knowledgeable and professional. Overall quick and easy process and would highly recommend!
Justin and his staff are top notch!!! Went in to have Justin start looking for a good used traverse with low miles and also wanted white with black rims and walked out with a brand new traverse a hour later an owner of my dream traverse that had come in the day before . My husband wasn't looking to trade his truck but while I was finalizing my traverse he found his dream truck and ended up trading his truck for a 2018 chevy Silverado. Thank you to Justin and his team for being so amazing to work with.
Excellent customer service.Extremely friendly and knowledgeable staff.
Always a good dealership to do business with. Have traded on two different occasions and they are my go-to place for service. They are all experts and get it right the first time.
Great service. Great people to work with to find a vehicle just for me!
We needed to upgrade our truck and Lee and Briar were fabulous to work with to make that happen in a quick and easy manner. Would definitely recommend Birdnow!!
We needed to replace our worn out Subi (200k+) and had been researching options, finally deciding to start checking out local dealerships. Birdnow was the first place we went to inquiring about a vehicle that hit all our benchmarks which we found out had been sold. However, they had a similar one that was newer with fewer miles and Tom Matt led us through the process that resulted in an expedient purchase with much flexibility. A very coordinated team exuding trust that down-home rural Iowa is known for! 2018 Equinox with only 64k miles, one reputable owner....We knew we had ...
Craig did a great job for us. We had a remote control issue with one of our vehicles. We had purchased a new battery from Birdnow business but it didn't unlock the door for us. We both were quite sure the battery was fine. Craig reprogrammed the remote and it took him less than 2 minutes, he had it fixed! Great job and we thank you for great service!
Birdnow Chevrolet is absolutely amazing. They worked with me throughout a longer than anticipated process and continued to stay professional and willing to work with me. Would recommend to anyone to buy a vehicle from. Bryar did an awesome job and worked with me all throughout the process. Hands down the best dealership I’ve been to.
Birdnow Chevrolet has great service and are easy to work with on issues. Something odd went wrong with our car which was just out of the warranty. Justin Birdnow and his team went to bat for us with GM. Not only did they fix our car but also got GM to help us pay for the repairs. Thank you Justin Birdnow and team. These days it’s all about who has the best customer service and Birdnow Chevrolet has it!
One of the best dealerships around Northeast Iowa very friendly people
Very kind staff. Perfect example of Iowa nice!
Positive experience. Curtious and professional.
I would highly recommend Birdnow Chevrolet for your next vehicle purchase. I do not trade vehicles very often so when I do it's a big deal. And everyone there made it a big deal! They had the vehicle I wanted on their lot and they wanted to sell it to me so they gave me top dollar for my Equinox and were very fair. They treated me like a queen and I would definitely go back to trade again! I am a very happy customer!
My car broke down in front of their garage. We were on our way to Minnesota for vacation. Birdnow offered us a loaner to use for the week and said they would fix my car while we were gone. They called me first thing on Monday to report the problem and immediately fixed my car at a very reasonable price. They did not charge us for the loaner! We had it for 6 days. What a gift and we were able to enjoy our vacation! The kindest most honest people I have ever met. Thank you so much!!!
4th vehicle bought from Birdnow, always amazing service, love doing deals locally! Justin is the best around and has a very good/fast crew!
HIGHLY RECOMMENDED
If you need a car, Birdnow is the go to dealership! Very friendly and they have great service options to keep you reliably rolling. Looking forward to working with them in the future. 👍
Birdnow in Monona has top-notch customer service. You can purchase a vehicle anywhere, but service is what makes the difference. I am always welcomed with a smile and made to feel like I am the most important customer they have. If you're looking for great service, knowledgeable staff, and a wonderful experience you will find it at Birdnow in Monona.
Three months ago I looked at Birdnow Chevrolet's website in large part because of their generosity to area charities. I was impressed with what I saw - and one pre-owned vehicle in particular caught my attention. In visiting the Monona dealership I was impressed with the genuine friendliness, the package of services offered with the vehicle, and the price. A short while later I was on my way home with a new-to-me truck. My advice: Don't buy a vehicle until you've checked out Birdnow's.
Top notch sales and service!!
We just purchased a pickup from Birdnow’s in Monona and Bryar Ruff was so helpful to work with and very knowledgeable. Mason made the paperwork simple and did a great job of explaining everything. Thank you for your help!
They did an excellent job on the oil change and replaced the inner cab air filter.
Very courteous and timely service
My son and I worked with Birdnow on purchasing his 2019 Chevy Cruze. Thank you for being flexible
This isn't our first purchase from the Birdnow family of dealerships, and we love working with them. We currently live over 2 hours away, and it's still worth the drive. The staff is wonderful to work with, repair work in the past was both fair and quick, and we've never felt that they were treating us unfairly. Will definitely continue to include them in our vehicle searches in the future and will continue to recommend them to our friends and family.
Very friendly got me early fare prices I will return worth a drive from prairie du chien
I liked the work they did with my 2018 f150
This place was so good to deal with! Tom was very on top of things and we didn’t have to wait as long as usual when buying a vehicle. He had everything ready to go! Very friendly and welcoming staff! We would definitely buy from them again!
Highly recommend Birdnow for any of your auto needs. Outstanding service and staff to work with. Will always stand behind what they say and will always treat you like family, even after the sale. There are plenty of dealerships in our area, but the loyalty of the staff at Birdnow is why we will continue to make the hour drive.
Super great service! I would recommend Birdnow to anyone. Was looking for a truck got ahold of Mason we worked out a deal and he even drove half way to meet me to make things easier on my end. Great guy great dealership! I will definitely be back or recommend anyone looking
Very good. A littl expensive
Knowledgeable, reliable, and friendly staff make your experience at Birdnow worth 5⭐️’s!!! I’ve bought two vehicles from Birdnow and extremely happy with the holistic experience they provide their customers!!
We went there not knowing anyone and left knowing we had found a great dealership with great staff.
Great people! Bryar, Mason, Justin, and the rest of the staff gave us an easy and enjoyable experience! They have a huge selection of cars and fair prices, but their service really made the experience 10/10. First time buying and they walked me through each step.
Bryar, Mason, Justin, and the entire staff made our experience extremely easy and enjoyable. It was my first time buying a car and trading in my old one, and they were very helpful walking me through each step. Very fair prices and huge selection of cars. Can’t say enough good things about the service!
As always, it was very pleasant. needed oil change and a small light replaced. Even though the mechanic couldn't see the light out at first. I showed him and he fixed it. I was offered a loaner car several times, but since I had no place to go but home, I watched tv and ate popcorn. It was all good. But I don't know why these car makers make it so you have to remove a tire to replace a small light bulb, plain dumb. Thanks anyway.12-12-2020 It went smoothly as planned. No dilly-dallying around. Got ...
I had my vehicle serviced and they picked it up and delivered it right on time. They even cleaned inside and washed outside
They are very nice and helpful definitely would recommend
I jave had the best experience with the Birdnow Family in Monona. I live several hours away and was back visiting family and had a wheel bearing go out during the drive to Monona. Without hesitation Bill in service squeezed me in and fixed the issue they were amazing and saved the weekend hunt. Two weeks later on a return trip back to finish up a youth hunt my transmission went out on my 2017 truck. Luckily for me Bill in service and The team at Birdnow were there to save the day. After a couple days of fighting warranty the ...
We are in town from the Des Moines area. On our way to our Airbnb our tire light came on. We googled the closest tire place and Birdnow was the first suggestion. We stopped in 15 minutes to close. They were very professional and extremely nice. The service tech stayed late to ensure our tire was fixed. I highly recommend Birdnow for your service needs.
This is a quality dealership from the man in the main office all the way through the showroom floor(Tom), Bill at the service desk, Mason and all the rest........ Too many to list and too important to the success of the place to forget! Great service, great people to deal with! I am glad to be part of the Birdnow "family" with my wife driving a GMC that fits her needs, our needs, perfectly. Tom and Justin both had great patience to steer us to the ideal car we needed and Colleen would be comfortable driving. I'...
Found the exact used vehicle we were looking for here. Jason and the rest of the staff were very helpful.
All I can truly say is, "WOW" "What a great group pf people to do business with!" I've been buying cars for 50 years and have only had one experience even closely similar to the service and consideration demonstrated by Justin Birdnow and the rest of the crew at Birdnow Chevrolet! I officially reside in Utah, presently working in Iowa, but would gladly make the drive to Monona, IA, all the way from Utah to deal with the Birdnow friendly folks. They treat you as you would a dear friend or loved family member, trying to ...
Great experience from start to finish! We came from 3 hours away to look at a car at Birdnow we saw online. Everyone we worked with by phone and in person was helpful and friendly. We bought a fantastic car at a reasonable price with no hassle. Strongly recommend!
They provide excellent service, and the sales team is very friendly, accommodating and informative as well! We enjoyed our car-buying experience with them and look forward to dealing with them in the future.
Great people!
I went in for the an oil change and tire rotation last Tuesday. The best part about that was that I call Tuesday morning and they were able to get me in that afternoon! I was greeted when I got out of the car by Bill, the service manager, and he took the car in immediately. I was the only customer in the waiting are and there was an employee cleaning all the chairs and door knobs. Every one was friendly and the Dealership was clean and the staff made every effort to ensure the customer's comfort. Great job ...
My Mom and I drove into Birdnow Chevrolet to peruse cars with the intention of "just looking". Justin Birdnow just happened to walk out of the store just as we were heading out. Justin kindly asked if we needed help and without any pressure, he asked us to come in to tell him what Mom was looking for. After a couple of test drives, Mom realized how much she loved the used "new" car and was able to drive it home. Everyone Mom or I talked to were warm, friendly and very helpful. Justin explained every ...
I highly recommend Birdnow Chevrolet Monona! Living nearly 2 hours away and a schedule that wouldn’t allow me to get away, they let my wife pick up the vehicle and bring it home for a couple of days. Lee and Jason were very friendly, professional, accommodating and easy to work with, not to forget the other staff we talked to over the phone as well. We were in and out in no time and they even washed the car for us before leaving the lot! Thank you again Birdnow Chevrolet Monona! We look forward to working with you again for ...
The staff at Birdnow Chevrolet is super helpful! Would definently purchase another vehicle from them in the future!
Service department does a great job
I stopped in to look at a 2014 Silverado and wound up buying it. Justin made the process quick and easy! I was in and out of there in under an hour and a half! Great experience at Birdnow Chevrolet, I will definitely go back!
Birdnow Chevrolet of Monona consistently gives me friendly, caring, results-driven customer service. I'd recommend Birdnow Chevrolet to everyone to buy/service their vehicles there. In early 2019 winter cold snap, my car wouldn't start to drive to work in Monona. Justin bent over backwards to drive to McGregor to jump start it in -20 degree weather (successful after 30 minutes!), drove it to his Monona shop to ensure it was okay/fixed, and provided me with a loaner vehicle delivered to my office. Others who helped me get my car fixed -- Bill, Lori, Jim, Janie, Lee, technicians, etc. -- ...
We had been searching for a Camaro for a couple months and when I expanded my search I came across this super clean, low miles 2012 at Birdnow Chevrolet. Tom was great to work with and the whole process was fast and easy. They understood our busy schedule and were glad to hold the car for us until we could make the trip.
Thank you Tom
The Birdnow staff is great, and pleasant deal with. The mechanics are 100% honest. There were things I was told were needed done on my car by other mechanics, I took it to Birdnow and they said I it didn't need to be done, and some stuff could wait a little while longer. I would recommend them to anyone that needed car repairs done. I'm fact, I really feel like you are missing out if you don't take your car there.
We recently completed a double car trade. One trade was easy as they had a vehicle on hand for me. We challenged Justin and his staff to find us a new truck through a dealer trade and they did not disappoint us. It was a very positive experience.
While visiting relatives in Iowa, my transmission went out. Just made it to the dealership before it totally gave out. I was a stranger from Minneapolis just after Christmas who needed to get home. I drive a SRX Cadilac and Birdnow is a Chev dealership. They provided me a car to get home and went to work on getting my vehicle fixed. As it happened my warranty was 110 miles out of compliance. Bill Roe ( Service manager) worked with GM and got me a new transmission. Bill and team went above the call of duty for excellent customer service. I was ...
Nice place
Best customer service! My husband and I recently bought a new 2018 Chevy Malibu from Birdnow in Monona, Ia. I love the car, and the stellar experience Birdnow provided us with. Great fit, friendly people, and through! Highly recommend!!
I worked with Jason and Kyle to purchase a vehicle. Both were very professional, friendly and helpful. I would highly recommend my friends to take the time to drive 90 miles to see what they have to offer.
Purchased new vehicle back in April 2018 everyone was very helpful with the purchsing process. Kyle was extremely helpful with getting me Financed and was very quick and knowledgeable about the lender that financed my vehicle for me. If your looking to purchase a new vehicle make sure to ask for Kyle!